Senior Officer – Customer Services

Role Overview

The Senior Customer Services Officer is responsible for managing and following up on retail and online trading client requirements, coordinating with relevant internal departments, and ensuring that client instructions and transactions are handled accurately, efficiently, and in accordance with approved procedures and service standards.

Key Responsibilities

• Manage and follow up on daily client requests and transactions, including portfolio and trading account activities, cash and share transfers, subscriptions, redemptions, and client information updates.
• Handle client communications, inquiries, and service requirements, including position statements, transaction confirmations, rights issues, and distributions, while ensuring a professional and timely client experience.
• Coordinate with relevant internal departments to ensure efficient execution of client instructions and resolution of service issues in accordance with approved policies, procedures, and regulatory requirements.

Required Skills

• Strong customer service, communication, and interpersonal skills.
• Good organizational, follow-up, and problem-solving skills with strong attention to detail.
• Proficiency in Microsoft Office applications.
• Bilingual proficiency in Arabic and English, both written and spoken.

Qualifications

• Bachelor’s degree or Higher Diploma.
• A qualification in Accounting, Finance, Business Administration, Public Relations, or a related discipline is preferred.

Experience

• Minimum 2 years of relevant professional experience in customer service.
• Experience within financial services, banking, investment, brokerage, or a related field is preferred.

Nationality

Kuwaiti Nationals

To apply, Please send your CV and cover letter to: hr@kmefic.com